Projects
Project 01
Conversational AI Referral Chatbot
The AI Referral Assistance Chatbot is a natural language AI system designed to collect user needs, create service profiles, and match users with appropriate resources across LA County’s social support ecosystem.​
It helped the non-profit organization (211 LA) reduce call handling time by 32% and increasing customer satisfaction rate by 11%
Project 02
EchoLab: A/B Testing Hypothesis Generator
EchoLab is an AI-powered experimentation assistant built for Product Managers who want to uncover the testable, high-impact ideas in less time. It combines latest LLMs, retrieval-augmented generation (RAG), and unsupervised clustering to transform customer feedback into actionable insights.
Less triage. Faster cycles. More learning. EchoLab turns the backlog and feedback into a queue of high-impact experiments ready to drive growth by reducing support tickets
review time by 85% and enabling 5x more experiments annually.
